Beachfront Banter

The First Call Matters: Talking with Grace Hoinowski

By Schell Brothers

In this latest episode, Frank and Adam sit down with Grace Hoinowski, Schell Brothers’ Online Sales Consultant (OSC), who truly operates on the front front line of the homebuying journey. Before most future homeowners ever step into a model, Grace is already helping guide them toward the right community based on their specific wants and needs, bridging that initial interest into a clear and confident next step. While the sales team is often seen as the front line, Grace is the first connection that sets the tone for everything that follows. The conversation dives into the importance of that early interaction, along with the insight and strategy behind getting future homeowners dialed into the right fit from the start. It’s also a fun, laugh-filled episode packed with stories and real moments, showcasing the dynamic between not just colleagues, but longtime friends.