Emergency Service

An emergency service situation is defined by an occurrence of one or more of the following conditions:

• Total loss of heat when the outside temperature is below 50 degrees Fahrenheit
• Total loss of electricity
• Total loss of water
• Plumbing leak that requires the entire water supply to be shut off
• Gas leak

Note that if a service (gas, electricity, water) is out in an entire area, attention from the local utility company is needed. Unfortunately, trade contractors are unable to help with such outages.

If you are experiencing one of these conditions, please continue to the next step and Troubleshoot the problem.

If you are not experiencing one of the conditions identified above, during business hours, please call Schell Brothers Customer Service to report the issue and request service.

Please refer to the individual categories in your Homeowner’s Manual and review the troubleshooting tips. Often the appropriate action by you can solve a problem immediately or mitigate the situation until a technician arrives.

The tips address several of your home’s components such as:

• Air conditioning
• Electrical
• Heating system
• Plumbing
• Roof Leak
• Tankless Water Heater

If your review of the Troubleshooting Tips fails to solve the problem, please call the appropriate trade contractor or utility company directly. Their phone numbers are listed on the Emergency Phone Numbers sheet in your Homeowner’s Manual.

This will provide you with direct communication of your situation to the appropriate trade contractor or utility company, and provide the most prompt response.

Please call our Schell Brothers Customer Service office during business hours to document your emergency.