Homeowner Care

Warranty Service & Information

Monday-Friday, 8:00am to 5:00pm

Tips for Spring Home Care

Get your home ready for Spring with some tips from our Warranty Service team. Maintain your home so you can enjoy it more during Spring and Summer. You can almost smell fresh cut grass and sun tan lotion.

More Home Care Tips

Our Commitment To Being Better Builders

There’s only one thing more satisfying than building a high-quality home and that’s surprising our homeowners with our strong commitment to customer service.

From the first handshake to the last, we guide you through the process of building your dream home. Even after settlement, your relationship with Schell Brothers continues. Our Warranty Service Team will be there for you long after the ink is dry at settlement.

Homeowner’s Guide

At the Home Orientation, we provide a comprehensive homeowner’s Guide specific to each customer’s home. This resource answers many common questions, such as use and maintenance guidelines, troubleshooting tips and emergency information.

As you settle into your home during the first year, you may find items that need further adjustment. In addition, you may have questions about the Limited Warranty, home maintenance, proper operation of the appliances, heating and air conditioning, or other home systems. Many of these items are included in this Guide and online. We also want to assure you that the Warranty Service staff at Schell Brothers is available to assist you in these areas.

For Emergency Service, please refer to our

Emergency Service procedures.

For Appliance Service, please refer to our

Appliance Service procedures.

"As your builder, we know your home’s design and construction both inside and out."

Schell Brothers’ full commitment to our homeowners makes us truly a ‘better builder.’

Warranty Services

Schell Brothers is known for providing outstanding Warranty Service. While many builders rely solely on their subcontractor to provide post-settlement service, Schell Brothers has an entire department dedicated to assisting our homeowners. Warranty Service Requests can be submitted through our online portal and our team of professional coordinators and technicians will be ready to assist you.

Limited Warranty

To show our homeowners our true commitment to customer satisfaction and quality building, we offer a consumer friendly Limited Warranty which clearly describes both the homeowner’s and Schell Brothers’ responsibilities throughout the warranty period.

"Many customers assume that once their home has been completed, their builder “disappears” from their life. At Schell Brothers, we consider that unfinished business."

Request Warranty Service

The best way to connect with our team is through our Heartbeat customer portal. All Warranty Service requests must be made through Heartbeat. If you need help accessing Heartbeat please call our operation center.

Go To Heartbeat

What to expect when requesting service:

After you submit your warranty service request, we’ll review the information submitted and investigate your concerns.
You can expect to be contacted within two business days.
We may need to send employees or trade partners to your home to inspect the issue, which will occur during normal business hours.
As long as the issue outlined in your service request is a warrantable item, we will have it repaired.
If you have an emergency situation or an appliance service, please follow the emergency and appliance procedures located on this website or within your homeowner manual.

Operation Center Hours:
Mon-Fri, 8:00am to 5:00pm

For emergencies:
(302) 226-4215