Winter Home Care Tips

Get your home ready for Winter with some tips from our Warranty Service team. Performing small updates to keep your home in good shape helps to prevent larger, more costly repairs.

  • Plumbing Tips Play Video
    Plumbing Tips

    We're here today to talk about a few plumbing tips!

  • Heating, Ventilation, and Air Conditioning Play Video
    Heating, Ventilation, and Air Conditioning

    A few tips to keep things running smoothly and efficiently in your Schell Home. Such as changing air filters, flushing the condensate line, and keeping the humdiity levels at a proper set range.

  • New Yard and Landscape Orientation Play Video
    New Yard and Landscape Orientation

    We want you to be satisfied with your new yard and landscaping. Therefore, we would like to review some details and set proper expectations to ensure you have the best possible starter lawn.

Due to the health risks and concerns posed by COVID-19 things are taking a little longer than usual. Rest assured we are doing our best to address all warranty requests and messages as soon as possible. If you have any questions, for the fastest response time please go to Heartbeat and message your Warranty Service Coordinator.

  • Operation Center Hours
  • Mon-Fri, 8:00am to 5:00pm
  • For emergencies:
    (302) 226-4215

For Emergency Service, please refer to our Emergency Service procedures.

For Appliance Service, please refer to our Appliance Service procedures.

Request Warranty Service

The best way to connect with our team is through our Heartbeat customer portal. All Warranty Service requests must be made through Heartbeat. If you need help accessing Heartbeat please call our operation center.

Go to Heartbeat
What to expect when requesting service:
  • After you submit your warranty service request, we’ll review the information submitted and investigate your concerns.
  • You can expect to be contacted within two business days.
  • We may need to send employees or trade partners to your home to inspect the issue, which will occur during normal business hours.
  • As long as the issue outlined in your service request is a warrantable item, we will have it repaired.
  • If you have an emergency situation or an appliance service, please follow the emergency and appliance procedures located on this website or within your homeowner manual.

Our Commitment To Being Better Builders

There’s only one thing more satisfying than building a high-quality home and that’s surprising our homeowners with our strong commitment to customer service.

From the first handshake to the last, we guide you through the process of building your dream home. Even after settlement, your relationship with Schell Brothers continues. Our Warranty Service Team will be there for you long after the ink is dry at settlement.

Homeowner’s Guide

At the Home Orientation, we provide a comprehensive homeowner’s Guide specific to each customer’s home. This resource answers many common questions, such as use and maintenance guidelines, troubleshooting tips and emergency information.

As you settle into your home during the first year, you may find items that need further adjustment. In addition, you may have questions about the Limited Warranty, home maintenance, proper operation of the appliances, heating and air conditioning, or other home systems. Many of these items are included in this Guide and online. We also want to assure you that the Warranty Service staff at Schell Brothers is available to assist you in these areas.

For Emergency Service, please refer to our Emergency Service procedures.

For Appliance Service, please refer to our Appliance Service procedures.

As your builder, we know your home’s design and construction both inside and out.

Schell Brothers’ full commitment to our homeowners makes us truly a ‘better builder.’

Warranty Services

Schell Brothers is known for providing outstanding Warranty Service. While many builders rely solely on their subcontractor to provide post-settlement service, Schell Brothers has an entire department dedicated to assisting our homeowners. Warranty Service Requests can be submitted through our online portal and our team of professional coordinators and technicians will be ready to assist you.

Limited Warranty

To show our homeowners our true commitment to customer satisfaction and quality building, we offer a consumer friendly Limited Warranty which clearly describes both the homeowner’s and Schell Brothers’ responsibilities throughout the warranty period.

Many customers assume that once their home has been completed, their builder “disappears” from their life. At Schell Brothers, we consider that unfinished business.