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  • When you join our list, you agree to receive email updates and promotions, as well as calls if you share your phone number.
When you join our list, you agree to receive email updates and promotions, as well as calls if you share your phone number.

Stay Connected with Schell Brothers!

By completing the form below, you are signing up to receive valuable realtor communication from Schell Brothers. This includes the latest updates on our communities, new listings, exclusive incentives, and more. Don't miss out on the exciting opportunities we have in store for you and your clients! Fill out the form now to stay informed and be part of our thriving real estate network. Additionally, kindly review and agree to our Terms & Conditions to unlock eligibility for our exclusive Real Estate Agent Rewards Program.

Effortlessly Enroll Your Clients.

Complete the form below to conveniently register your clients for multiple communities in a single submission. Additionally, kindly review and agree to our Terms & Conditions to unlock eligibility for our exclusive Real Estate Agent Rewards Program. Experience a hassle-free process with us - it's as straightforward as that!

Real Estate Agent Information
Client Registration
(valid client phone only please)
Add Another Client Form Remove Last Client Form

Note: By registering your customers, you’re agreeing to the terms outlined in our Real Estate Agent Rewards Program. Clients will be sent an email confirming they have been registered by you as their real estate agent.

Terms & Conditions

To be eligible for the Real Estate Agent Rewards Program, the following registration guidelines must apply:

  1. The online registration is valid for six months. It is the responsibility of the Agent to re-register his/her Clients after the expiration date in order to be eligible for any applicable Schell Brothers Rewards Program(s).
  2. The Customer visited a Schell Brothers/Kincade Homes community and/or Branch Out Division as a result of the Agent's recommendation.
  3. The Customer was registered by the Agent before or during the Customer's first visit to a Schell Brothers community.
  4. The Customer acknowledges, that the Agent referred him/her to a Schell Brothers/ Kincade Homes community and/or Branch Out Division.
  5. Schell Brothers/Kincade Homes will only pay one Broker commission per sale. In the event the customer is registered by multiple Agents, Schell Brothers will pay the real estate agent designated by the customer at time of contract.
  6. The Customer has been presented with a Customer Information Sheet (CIS).
  7. Schell Brothers reserves the right to pay the broker commission prior to settlement after contract ratification and receipt of a mortgage pre approval and/or proof of funds available to settle on the property. However, in the event the Customer terminates the contract, defaults on the contract, or does not settle on the property for any reason, Agent/Broker agrees to reimburse Schell Brothers for the full commission paid. Agent also reserves the right not to be paid prior to settlement.

* All information subject to change without notice, certain exclusions may apply. See Sales Team for more information. Commission and/or bonus is pre-paid for non-contingent contracts only upon receipt of all deposits and pre-approval or proof of funds to close. We reserve the right to reclaim commission and bonus if sale does not go to settlement. Accordingly, the Agent may elect to defer payment until after settlement at his/her discretion.

Schell Brothers named 2023 Builder of the Year by PROBUILDER Magazine. Read the Article

While emergency situations are rare, when they occur, prompt response is essential. Our trade contractors or your local utility company will provide an emergency response to certain situations 24 hours a day.


Evaluate the Situation

An emergency service situation is defined by an occurrence of one or more of the following conditions:

  • Total loss of heat when the outside temperature is below 50 degrees Fahrenheit
  • Total loss of electricity
  • Total loss of water
  • Plumbing leak that requires the entire water supply to be shut off
  • Gas leak

Note that if a service (gas, electricity, water) is out in an entire area, attention from the local utility company is needed. Unfortunately, trade contractors are unable to help with such outages.

If you are experiencing one of these conditions, please continue to the next step and Troubleshoot the problem.

If you are not experiencing one of the conditions identified above, during business hours, please call Schell Brothers Customer Service to report the issue and request service.



Please refer to the individual categories in your Homeowner’s Manual and review the troubleshooting tips. Often the appropriate action by you can solve a problem immediately or mitigate the situation until a technician arrives.

The tips address several of your home’s components such as:

  • Air conditioning
  • Electrical
  • Heating system
  • Plumbing
  • Roof Leak
  • Tankless Water Heater


Contact Appropriate Contractor or Utility Company

If your review of the Troubleshooting Tips fails to solve the problem, please call the appropriate trade contractor or utility company directly. Their phone numbers are listed on the Emergency Phone Numbers sheet in your Homeowner’s Manual.

This will provide you with direct communication of your situation to the appropriate trade contractor or utility company, and provide the most prompt response.


Follow-Up with Schell Brothers Customer Service

Please call our Schell Brothers Customer Service office during business hours to document your emergency.

Schell Brothers Customer Service
Business Hours: M-F, 8am-5pm
(302) 226-4215

We want to ensure we are aware of your emergency and particular situation and if needed, follow-up with our Customer Service technicians.

Appliance service is provided directly by the manufacturer. If you are experiencing a problem with one of your General Electric appliances, please contact GE directly to schedule a service appointment. For prompt service, please ensure you have the appliance’s Model # and Serial # and the closing date on your home. By contacting GE directly, this will allow you to schedule an appointment for immediate service.

The manufacturer of your appliances employs trained technicians who are qualified to service the appliances. In fact, because the internal mechanics of appliances can vary from brand to brand, many appliance manufacturers will void their warranty if someone other than one of their certified technicians works on the appliance. The manufacturers’ customer service phone numbers are listed in the use and care materials for each appliance. For your convenience, we have included an Appliance Service information sheet in the "About Your Home" section of your Homeowner’s Manual.

Remember to mail in any registration cards you receive with the manufacturer’s materials. Being in the manufacturer’s system assures that in the event of a product recall, the company can contact you and arrange to provide the needed correction.

General Electric
1-800-GE-CARES / 1-800-432-2737

Your warranties on your GE appliances are for three years; refer to the literature provided by the manufacturer for complete information.