Tips for Spring Home Care
- Play Video
How to Operate and Maintain Your Garage Door
Bobby Gross from Overhead Door Company walks us through the process of operating and maintaining your garage door.
- Play Video
How To Winterize Your Outdoor Shower
Harry Hudson from Harry Caswell Inc. demonstrates winterizing an outdoor shower to prevent freezing and further damage.
If you have an issue that comes up after your Follow Up Meeting and just can’t wait until your Comprehensive Inspection and Adjustment, let us know and we will do our best to take a look as soon as possible.
- Customer Service Office
- Open Mon-Fri, 8:00am to 5:00pm
- (302) 226-4215
For Emergency Service, please refer to our Emergency Service procedures.
For Appliance Service, please refer to our Appliance Service procedures.
What to expect when requesting service:
- After you submit your service request, we’ll review the information submitted and investigate your concerns.
- You can expect to be contacted within two business days.
- We may need to send employees or contractors to your home to inspect the issue, which will occur during normal business hours.
- As long as the issue outlined in your service request is a warrantable item, we will have it repaired.
- If you have an emergency situation or an appliance service, please follow the emergency and appliance procedures located on this website or within your homeowner manual.
Our Commitment To Being Better Builders
There’s only one thing more satisfying than building a high quality home and that’s surprising our homeowners with our strong commitment to customer service.
From the first handshake to the last, we guide you through the process of building your dream home. Even after settlement, your relationship with Schell Brothers continues. Our Customer Service Team will be there for you long after the ink is dry at settlement.
At Pre-Settlement Orientation, we provide a comprehensive homeowner’s manual specific to each customer’s home. This resource answers many common questions, such as use and maintenance guidelines, troubleshooting tips and emergency information.
As you settle into your home during the first year, you may find items that need further adjustment. In addition, you may have questions about the Limited Builder’s Warranty, home maintenance, proper operation of the appliances, heating and air conditioning, or other home systems. Many of these items are included in this manual and online. We also want to assure you that the Customer Service staff at Schell Brothers is available to assist you in these areas.
Schell Brothers’ full commitment to our homeowners makes us truly a ‘better builder.’
Customer Warranty Services
After you’ve settled on your new home, it’s time to get settled in it!
Your construction manager is still here for you. As you unpack and start to get to know your new home, you may have additional questions about its operation or function. We will “follow-up” with you approximately 30 days after you’ve settled, to ensure you feel comfortable and secure in your knowledge of your new home. During this meeting you will be introduced to the Schell Brothers Customer Service Technician that will be servicing your home through the one year builder warranty coverage.
In our continuing effort to provide quality customer service to you in your new home, we have created customer service procedures that should prove to be both effective and efficient.
Approximately 10-11 months after your settlement date, we have planned for a 1 Year Anniversary Follow-Up. Our Customer Service Technicians will orchestrate this tune up opportunity to your satisfaction.
Time sensitive, but non-emergency requests, to include Air Conditioning or Roof Leaks, will always be serviced as quickly as possible between your first and last Follow-Up Meetings.
Additionally, any miscellaneous service requests will be evaluated by our Customer Service technicians. They will determine with you if the item should be serviced at that time, or if it should be addressed at your 1 Year Anniversary Follow-Up.
Many customers assume that once their home has been completed, their builder “disappears” from their life. At Schell Brothers, we consider that unfinished business.
Limited Builder’s Warranty
To show our homeowners our true commitment to customer satisfaction and quality building, we offer a consumer–friendly Limited Builder’s Warranty. The warranty clearly describes both the homeowner’s and Schell Brothers’ responsibilities for a ten year period.