Home Care Tips
- Play Video
How to Caulk Your Shower
Rich Gehman walks us through the process of caulking your shower.
- Play Video
How to Operate and Maintain Your Garage Door
Bobby Gross from Overhead Door Company walks us through the process of operating and maintaining your garage door.
- Customer Service Office
- Open Mon-Fri, 8:00am to 5:00pm
- (302) 226-4215
For Emergency Service, please refer to our Emergency Service procedures.
For Appliance Service, please refer to our Appliance Service procedures.
Request Warranty Service
What to expect when requesting service:
- After you submit your service request, we’ll review the information submitted and investigate your concerns.
- You can expect to be contacted within two business days.
- We may need to send employees or contractors to your home to inspect the issue, which will occur during normal business hours.
- As long as the issue outlined in your service request is a warrantable item, we will have it repaired.
- If you have an emergency situation or an appliance service, please follow the emergency and appliance procedures located on this website or within your homeowner manual.
Our Commitment To Being Better Builders
There’s only one thing more satisfying than building a high quality home and that’s surprising our homeowners with our strong commitment to customer service.
From the first handshake to the last, we guide you through the process of building your dream home. Even after settlement, your relationship with Schell Brothers continues. Our Customer Service Team will be there for you long after the ink is dry at settlement.
At Pre-Settlement Orientation, we provide a comprehensive homeowner’s manual specific to each customer’s home. This resource answers many common questions, such as use and maintenance guidelines, troubleshooting tips and emergency information.
As you settle into your home during the first year, you may find items that need further adjustment. In addition, you may have questions about the Limited Warranty, home maintenance, proper operation of the appliances, heating and air conditioning, or other home systems. Many of these items are included in this manual and online. We also want to assure you that the Customer Service staff at Schell Brothers is available to assist you in these areas.
Schell Brothers’ full commitment to our homeowners makes us truly a ‘better builder.’
Customer Warranty Services
After you’ve settled on your new home, it’s time to get settled in it!
Your construction manager is still here for you. As you unpack and start to get to know your new home, you may have additional questions about its operation or function. We will “follow-up” with you approximately 30 days after you’ve settled, to ensure you feel comfortable and secure in your knowledge of your new home.
In our continuing effort to provide quality customer service to you in your new home, we have created customer service procedures that should prove to be both effective and efficient. Time sensitive, but non-emergency requests, to include Air Conditioning or Roof Leaks, will always be serviced as quickly as possible.
Additionally, any Warranty service requests will be evaluated by our Customer Service technicians.
To show our homeowners our true commitment to customer satisfaction and quality building, we offer a consumer–friendly Limited Warranty which clearly describes both the homeowner’s and Schell Brothers’ responsibilities throughout the warranty period.
Many customers assume that once their home has been completed, their builder “disappears” from their life. At Schell Brothers, we consider that unfinished business.