Customer Service
Our Commitment To Being Better Builders
There’s only one thing more satisfying than building a high quality home and that’s surprising our homeowners with our strong commitment to customer service. Many customers assume that once their home has been completed, their builder “disappears” from their life. At Schell Brothers LLC, we consider that unfinished business.
Schell Brothers has an entire Customer Service Department that serves as a touchstone for our homeowners. At final walk through, we provide a comprehensive homeowner’s manual specific to each customer’s home. This resource answers many common questions, such as use and maintenance guidelines, troubleshooting tips and emergency information.
Regularly scheduled customer service visits are at 90 days and 11 months after settlement date. If there is a concern outside of these visits, homeowners can access our customer service form on the web at any time to request service.
Schell Brothers’ full commitment to our homeowners
makes us truly a ‘better builder.’
To show our homeowners our true commitment to customer satisfaction and quality building, we offer a consumer–friendly Limited Builder’s Warranty. The warranty clearly describes both the homeowner’s and Schell Brothers’ responsibilities for a ten year period.
If you wish to renovate, paint or make any upgrades to your new home after move in, we will be happy to help you find the right person for the job. As your builder, we know your home’s design and construction both inside and out. This gives us valuable insight into the best way to make your desired improvements seamless.
That, along with our knowledge of local contractors, allows us to help find the most qualified person or company for your needs. Due to our high volume of work and our relationships with local contractors, we can usually negotiate a lower price than if you researched improvements and changes independently.
Service Request Form
Please notify us of miscellaneous customer service items.
For your protection and to allow efficient operations, our customer service system is based on your written report of non-emergency items. Please use this form to notify us of miscellaneous customer service items. We will contact you to set an inspection appointment.
Service appointments are available from 8:00 a.m. to 4:00 p.m., Monday through Friday.
